Code of Practice


Media Makeup's Code of Practice


This Code of Practice provides the basis for good practice in the marketing, operation, financing and administration of education and training services by Media Makeup, a Registered Training Organisation (RTO) registered by the Australian Skills Quality Authority (ASQA).

This Code is designed for a person wanting to undertake an accredited course at Media Makeup. Use this code as a guideline, this will help to understand the processes and quality assurance that are in place at the academy.

Since 1998 Media Makeup has provided quality education in Makeup artistry and technology. The courses are designed to equip the learner with all the skills necessary to gain employment within the Cosmetic, Fashion and Media Industry. We deliver this training under the Vocational Education and Training (VET) and Quality Framework (VQF) under the standards for RTO's 2015

As an RTO, Media Makeup has been given permission by the Australian Skills Quality Authority (ASQA) to deliver Nationally Accredited Qualifications under the Australian Qualifications Framework (AQF) standards. Our RTO number is 2316.

Media Makeup is also accredited to deliver training to International Learners under the Commonwealth Register of Institutions & Courses for Overseas Learners (CRICOS) our provider code is 03159G.

Education & Services

Media Makeup will ensure that all information is made fully available to a prospective learner, prior to an enrolment into a course and that information is not misleading. Media Makeup is committed to continually provide quality training by following the policies and procedures as outlined in the Leaner’s Handbook.

Media Makeup will ensure that learners have the educational background and English language proficiency to be able to undertake the course requirements successfully.

Media Makeup has state of the art training facilities that have been specifically designed for the purpose of Makeup Application,Makeup Effects Creation and Hair Styling. We will provide all necessary tools and equipment to undertake a course. These facilities and resources are continuously maintained to a high standard.

Trainers and Assessors at Media Makeup have all had a minimum of 3 years industry experience and hold the appropriate qualification in both the Makeup industry and in Education. It is important to Media Makeup that our Trainers currently work within the industry.

Media Makeup has a very strong connection with the industry and we continuously update our training and assessment methods within the academy to keep up with trends and new technologies in the industry. Work experience is a vital part of these methods, so that the learner is ready for employment.

Media Makeup will only provide training from current recognised training packages.

Media Makeup is flexible with the needs of each learner, will monitor learner’s course attendance and progress, and will provide additional support where necessary.

Media Makeup will recognise any previous experiences gained either from other training courses, industry experiences or previous employment.

Learner satisfaction surveys are conducted regularly and we welcome feedback from our learners, staff and industry employers.

Media Makeup will protect your personal information and we will maintain records of your training progress and issue certificates and parchments in a timely manner.

Media Makeup conducts internal audits of the learner records processes to ensure we meet the requirements of the VET Quality Framework and Standards for RTO's 2015.

We are committed to the health, wellbeing and safety of our learners at all times.

Media Makeup has a range of learner services available to our learner as detailed in our Learners Handbooks.

Financial Standards

Media Makeup has a clear fair and reasonable refund policy that is made available to all prospective learner’s prior to enrolment.

Media Makeup will provide clear financial information about the individual learner fee structure and balances.

Media Makeup will ensure that all Insurances are current at all times. 

Media Makeup is a member of the Australian Council for Private Education and Training (ACPET).

Media Makeup will limit the amount of course fees accepted in advance. Deposits will not exceed $1,000.00 and course fees will not exceed $1,500.00. Course fees are payable via weekly instalments in arrears.

Complaints and Appeals

Media Makeup ensures that learners and clients have access to a fair, equal and inexpensive process for complaints. Media Makeup will always try and resolve any complaints internally. In the event that a resolution cannot be made, learners can access an independent external complaints service.


Rebecca Cochrane
Chief Executive Officer of:
Media Makeup Academy & Agency Pty Ltd

Dated: February 2015
Version: 2



This policy was written to demonstrate the strong commitment of management, employees and volunteers to child safety and establishing and maintaining child safe and child friendly environments.

Commitment to safety of young people
All young people who access the services of Media Makeup have a right to feel and be safe.     

Media Makeup is committed to the safety and wellbeing of all children and young people accessing our services and the welfare of the children in our care will always be our first priority. We aim to create a child safe and child friendly environment where young people feel safe and enjoy learning.

Where personal contact is required as part of the training provided, the appropriate procedures will be explained to the young person prior to the training being undertaken.

This policy applies to all employees, volunteers, young people, visitors and individuals who access the services of Media Makeup.

Young people’s rights to safety and participation                    
Media Makeup management,employees and volunteers encourage young people to express their views, and make suggestions, especially on matters that directly affect young people. We actively encourage all young people who access our services to ‘have a say’ about those things that are important to them. We value diversity and do not tolerate any discriminatory practices.

We advise young people about what they can do if they feel unsafe. We listen to and act on any concerns young people, or their parents, raise with us.

Recruitment of employees and volunteers                                             

Media Makeup applies the best practice standards in the recruitment and screening of employees and volunteers. Our statement of commitment to child safety and our requirements are included in all advertisements

Support for employees and volunteers        
Media Makeup seeks to attract and retain the best employees and volunteers. We provide support and supervision so people feel valued, respected and fairly treated. We have a code of conduct to provide guidance to our employees and volunteers, all of whom acknowledge the requirements of the code.

Reporting and responding to suspected abuse and neglect
We Media Makeup will not tolerate incidents of child abuse. 

We Media Makeup are responsible for ensuring that employees and volunteers are aware how to make appropriate reports of abuse or neglect.

Employees and volunteers must notify the Child Abuse Report Line on 13 14 78 as soon as practicable if they have a reasonable suspicion that a young person has been or is being abused or neglected.  

We will also provide opportunities for employees and volunteers to undertake child safe environment training.

A person does not necessarily exhaust his or her duty of care to a child by making a report to the Child Abuse Report Line – they may still have a role in supporting the child or young person. For example, employees and volunteers may also report any form of abuse to The CEO within the RTO for further support or to ensure that Media Makeup takes all reasonable steps to keep the child and others safe.

The Media Makeup will support any employee and volunteer that makes a report to the Child Abuse Report Line.

We Media Makeup will have an indentified Child Protection Contact Person. Definitions of the following terms are included in the attached appendix: Child, Child Abuse, Child Protection Contact Person, Trainer, Young Person.

Rebecca Cochrane


July 2012




Child (Young person) – A child is defined as a person under the age of 18 (The Children Act 1989).

Child Abuse – Children can be abused in different ways and child abuse includes a wide range of acts of omission and commission. The following is based on definitions in “Guidelines for Mandated Notifiers”, produced by Government of South Australia – Department for Families and Communities.

Physical Abuse – is commonly characterized by physical injury resulting from practices such as hitting, punching, kicking (marks from belt buckles, fingers); shaking (particularly young babies); burning (irons, cigarettes), biting, pulling out hair; alcohol or other drug administration.

Sexual Abuse – occurs when someone in a position of power to the child uses his/her power to involve the child in sexual activity. Behaviour can include sexual suggestion; exhibitionism, mutual masturbation, oral sex; showing pornographic material e.g. DVDs, internet; using children in the production of pornographic material; penile or other penetration of the genital or anal region; child prostitution.

Emotional Abuse – tends to be a chronic behavioural pattern directed at a child whereby a child’s self esteem and social competence are undermined or eroded over time. Behaviours may include devaluing, ignoring, rejecting, corrupting, isolating, terrorising, chronic or extreme domestic violence in the children’s presence.

Neglect – is characterized by the failure to provide for the child’s basic needs. Behaviours may include inadequate supervision of young children for long periods of time; failure to provide adequate nutrition, clothing or personal hygiene; failure to provide needed or appropriate health care/medical treatment; disregard for potential hazards in the home; forcing the child to leave home early; allowing children to engage in chronic truancy.

Child Protection Contact Person – a person appointed by the CEO of the RTO to be responsible for child protection matters and to ensure that the RTO child protection procedures conform to the requirements of the relevant jurisdiction. 

Trainer – any person over the age of 18 who is employed by the RTO and is responsible for the care and safety of children in a recognized training course delivered under the RTO name.

Young person – a term used instead of the word child to describe a person under the age of 18.

This document has been adapted for Registered Training Organisations from the template produced by Families SA. It was produced as part of Service Skills SA’s Child Safe Environments Reframing the Future project.