Introduction

This Code of Practice provides the basis for good practice in the marketing, operation, financing and administration of education and training services by Media Makeup Academy (MMA), a Registered Training Organisation (RTO) registered in South Australia by the Training Skills Commission.

This Code is designed for a person wanting to undertake an accredited course at MMA. Use this code as a guideline, this will help to understand the processes and quality assurance that are in place at the academy.

Since 1998 MMA has provided quality education in Makeup artistry and technology. The courses are designed to equip the learner with all the skills necessary to gain employment within the Cosmetic, Fashion and Media Industry. We deliver this training under the Vocational Education and Training (VET) guidelines.

As an RTO, MMA has been given permission by the South Australian Training and Skills Commission to deliver Nationally Accredited Qualifications under the Australian Qualifications Training Framework (AQTF) standards. Our RTO number is 2316.

MMA is also accredited to deliver training to international students under the Commonwealth Register of Institutions & Courses for Overseas Students (CRICOS) our provider code is 03159G.

Education & Services

MMA will ensure that all information is made fully available to a prospective learner, prior to an enrolment into a course and that information is not misleading.  

MMA is committed to continually provide quality training by following the policies and procedures as outlined in the Student Handbook.

MMA will ensure that learners have the educational background and English language proficiency to be able to undertake the course requirements successfully. 

MMA has state of the art training facilities that have been specifically designed for the purpose of Makeup Application. We will provide all necessary tools and equipment to undertake a course. These facilities and resources are continuously maintained to a high standard.

Trainers and Assessors at MMA have all had a minimum of 3 years industry experience and hold the appropriate qualification in both the Makeup industry and in Education. It is important to MMA that our Trainers currently work within the industry.

MMA has a very strong connection with the industry and we continuously update our training and assessment methods within the academy to keep up with trends and new technologies in the industry. Work experience is a vital part of these methods, so that the learner is ready for employment.

MMA will only provide training from current recognised training packages.

MMA is flexible with the needs of each learner, will monitor learner’s course attendance and progress, and will provide additional support where necessary.

MMA will recognise any previous experiences gained either from other training courses, industry experiences or previous employment.

Student satisfaction surveys are conducted regularly and we welcome feedback from our learners, staff and industry employers.

MMA will protect your personal information and we will maintain records of your training progress and issue certificates and parchments in a timely manner.

MMA conducts internal audits of the student records processes to ensure we meet the requirements of the AQTF standards.

We are committed to the health, wellbeing and safety of our students at all times. MMA has a range of student services available to our learner as detailed in our Student Handbooks.

Financial Standards

MMA has a clear fair and reasonable refund policy that is made available to all prospective learner’s prior to enrolment.

MMA will provide clear financial information about the individual student fee structure and balances. 

MMA will ensure that all Insurances are current at all times.

MMA is a member of the Australian Council for Private Education and Training (ACPET) this provides protection to students in the event that MMA is unable to meet the requirements of the standards and can no longer operate. MMA has undertaken Insurance cover on the learners behalf to protect the course fees and is able to issue refunds and/or will relocate the learner in another RTO to complete the training requirement.

Complaints and Appeals

MMA ensures that students and clients have access to a fair, equal and inexpensive process for complaints. MMA will always try and resolve any complaints internally. In the event that a resolution cannot be made, students can access an independent external complaints service.

Signed: 

Rebecca Cochrane
Chief Executive Officer of:
Media Makeup Academy & Agency Pty Ltd

Dated: September 2011
Version: 1.0